About Us

We’re Gadget Genie, a professional repair and warranty center that specializes in micro soldering and dead device data recovery – among a multitude of other repair services for your Android, iPhone, tablet, PC, or anything with a power button!

  • “No Fix, No Fee” Policy

    Our technicians may be masters of their craft, but sometimes gadgets simply will not work – even if everything says that it should. We hold ourselves accountable to finding the best solution for you, and you don’t owe a cent in the process.

  • Lifetime Warranty

    It is important to us that we provide a transparent, worry-free experience that keeps you coming back – for life! Nearly all our repairs are covered under a lifetime warranty, and we guarantee your devices’ longevity until you are ready to make use of our trade-in program towards something even better.

  • Fanatical Customer Service

    We’re utterly obsessed with customer service. It is our goal to not only serve you as a customer, but to fit your individual needs and discover the right solution for every situation. What can we say? It’s in our DNA, and one of the many things that drives us to improve and succeed.

The GadgetGenie Team

  • Joseph Ham

    Master Technician

  • Norm Chung

    Managing Partner

  • Nathan Reasor

    Senior Technician and Operations

  • Kenny Kim

    I.T. Manager and Technician

  • Andrew Kerstetter

    Chief Editor and Technician

  • Huyen Van

    Financial Controller and Office Mom

Our work

Check out some of the examples of our work below. We’ve done more repairs than you can shake a stick at!


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  • I sent an email to Joe at GadgetGenie thinking it was a long shot but I was desperate and was at my final & last option. My iPhone 6+ went in water for about 30 seconds. I took it to a local phone shop and was told it wasn't the battery or the screen that was damaged but that it was internal parts and they didn't do that kind of work. I called AT&T & AppleCare after realizing none of my nearly 12,000 pictures & videos did not back up to iCloud and was told by both there was nothing they could do for me. I have documented my daughters life since birth with that phone and being the picture freak I am you can imagine how sick to my stomach I have been since this happened. Joe immediately responded to my messages and updated me as soon as he received my phone I had overnighted there. All within the same day I received a text saying he had recovered them all! I have no words to express how happy I am & truly thankful!!! Thank you thank you thank you!!!! I 100% recommend anyone with phone troubles to contact these guys!

    – Liz C, Chicago, IL.

  • I have a Samsung Galaxy S4 that started having the common endless reboot loop problem. This is a tricky problem requiring micro-soldering and a new power button on the phone. I called Payless repairs in Bellevue and they were honest enough to tell me that they did not do micro-soldering and referred me to where they send out phones for these types of delicate repairs. I called Joe at GadgetGenie and he gave me an outstanding price to fix not only my S4, but also two older S2's that were all suffering from the same issue. I sent the phones to Joe by FedEx on a Thursday afternoon. He fixed them all the next day by about 1 pm, called me to let me know they were done, we processed the payment by PayPal in real-time, and he shipped them back out to me the same day. I received the phones on Saturday all working again. It's been about two weeks now and no issues with the S4, and the S2's (which I will use a music players and for simple apps) are all working great. It's not easy to find someone you can trust and who delivers such fast service, and communicates clearly along the way. Joe did all of that perfectly. Will use his service again in the future and highly recommend you do too.

    – D S, Sammamish, WA.

Ready to fix your device? Let’s get started

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  • No gimmicks or loopholes You have enough to worry about with a broken device. Let us help!

  • 100% SecurityFrom payments to data transfer – all information is private and secure.

  • Top tier staffDedicated to customer service and personal solutions.

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