How It Works

Not only is our repair process easy, but it is completely hassle-free! Simply let us know what is wrong with your device and our technicians can diagnose the issue. Once a solution has been found, you will be notified and we can begin the repair. Turnaround time is exceptionally quick, postage and return delivery is free, and your device is covered under our lifetime warranty!

Simplified repair process:

STEP 1
Let us know the problemRequesting a quote is easy – just simply reach out to us and answer a few questions about your device, such as what type of device it is and what seems to be the issue. After a final diagnosis by us, at no cost to you, we will let you know the best price available depending on the device and repair.

STEP 2
Send us the deviceShipping is free on all qualified repairs. Just send us your device via your preferred shipping method and drop your device in the mail (please make sure to package it securely to avoid damage). It will shortly arrive at our warranty center, where our technicians will work quickly to achieve a diagnosis and solution that’s right for you! Once your device is repaired, we’ll deduct the shipping cost you paid from the invoice repair total and ship your device back free of charge.

STEP 3
Technician inspectionOur technicians will investigate any issues reported in the initial inquiry, as well as let you know if we find anything else while going over your device. We offer full transparency and do not proceed until you are satisfied that we’ve found the best possible solution for you!

STEP 4
Confirm and payOnce you are satisfied with the solution we have provided, just click & pay and the rest is up to us! Your device will be repaired swiftly, and return shipping is prompt. You’ll have your device back in almost no time at all!

STEP 5
Repair process There is no repair too big or small for our expert team of technicians. Once the device has been diagnosed – we know exactly what we’re dealing with and will masterfully patch up your device to like-new condition while keeping you updated every step of the way.

STEP 6
You receive the deviceAfter the repair is complete, we expedite the shipping and return your device to the address provided. At that time, we would certainly appreciate feedback of any kind – especially if you are not satisfied, so that we may rectify the situation.

Ready to fix your device? Let’s get started

Get Quick Quote

  • “No Fix, No Fee”
    Policy
    That means no fuss! Our talented technicians have seen just about every issue imaginable. We’ll figure out the solution or you don’t pay a dime.
  • Lifetime WarrantyWe offer a lifetime warranty on most repairs, and when you’re ready to trade-in for something new – we got you covered there, too!
  • Fanatical Customer ServiceWe’re obsessed with customer service and finding the right solution for every customer and every situation. It’s in our DNA and drives us every day.

Testimonials

  • I sent an email to Joe at GadgetGenie thinking it was a long shot but I was desperate and was at my final & last option. My iPhone 6+ went in water for about 30 seconds. I took it to a local phone shop and was told it wasn't the battery or the screen that was damaged but that it was internal parts and they didn't do that kind of work. I called AT&T & AppleCare after realizing none of my nearly 12,000 pictures & videos did not back up to iCloud and was told by both there was nothing they could do for me. I have documented my daughters life since birth with that phone and being the picture freak I am you can imagine how sick to my stomach I have been since this happened. Joe immediately responded to my messages and updated me as soon as he received my phone I had overnighted there. All within the same day I received a text saying he had recovered them all! I have no words to express how happy I am & truly thankful!!! Thank you thank you thank you!!!! I 100% recommend anyone with phone troubles to contact these guys!

    – Liz C, Chicago, IL.

  • I have a Samsung Galaxy S4 that started having the common endless reboot loop problem. This is a tricky problem requiring micro-soldering and a new power button on the phone. I called Payless repairs in Bellevue and they were honest enough to tell me that they did not do micro-soldering and referred me to where they send out phones for these types of delicate repairs. I called Joe at GadgetGenie and he gave me an outstanding price to fix not only my S4, but also two older S2's that were all suffering from the same issue. I sent the phones to Joe by FedEx on a Thursday afternoon. He fixed them all the next day by about 1 pm, called me to let me know they were done, we processed the payment by PayPal in real-time, and he shipped them back out to me the same day. I received the phones on Saturday all working again. It's been about two weeks now and no issues with the S4, and the S2's (which I will use a music players and for simple apps) are all working great. It's not easy to find someone you can trust and who delivers such fast service, and communicates clearly along the way. Joe did all of that perfectly. Will use his service again in the future and highly recommend you do too.

    – D S, Sammamish, WA.