Privacy Policy

Personal Identification Information

Gadget Genie will collect different types of information regarding what type of service we may offer you. You will only be asked to give your information if it is appropriate. We will not ask for any more information than is necessary to what you would like. If you are just receiving our newsletter, we will request your first name, last name, and your email address to keep you informed of any information regarding any current offers we have. If you request any of our services, we will request an address to send you the proper materials required to ship your device to us. After our services are completed, we will request proper payment information to process your order. All your information will be saved to allow for an easier experience logging into our website and using our payment service.

Handling Personal Identification Information

We prioritize our customer’s privacy; we will not provide or sell our customer’s information to third parties.

Any information regarding your name, phone number, email address, personal address, or payment information will be secured in our database and will only be seen by employees at Gadget Genie as needed. Your payment information will be securely stored and not available for our employees to see.

Non-Personal Information

Certain information will be collected from users who visit our website. We will only track information regarding previous visits to our website to allow for a faster and easier experience. This information is known as “cookies”. If you would like to keep this information private, just have your internet browser refuse cookies and that information will not be tracked. Note: Refusing cookies may cause some features of the website to not function.

Privacy of Data Recovered

Gadget Genie limits access to your information to our technicians who need the information to properly fulfill your Data Recovery request. If we require a third party to allow us to recover the data, we will contact you before proceeding with their assistance. These third parties will only be authorized to do what is necessary to diagnose and recover your data as needed.
Gadget Genie will sign a confidentiality agreement if requested. This agreement may reinforce our privacy policy but will not supersede our privacy policy unless otherwise stated. All our employees and vendors maintain a strict non-disclosure agreement.

Testimonials

We will display reviews on our website in addition to other accomplishments. We will not post your comment without your consent, and if you wish to update or delete your testimonial, feel free to contact us.

Changes to Privacy Policy

Any changes to our privacy policy will be sent via e-mail to all our customers who we are currently, and previously, fulfilling requests for. These changes will only be improvements on clarifying our policy and will not change our standing privacy policy. By using our services, you are agreeing to our privacy policy, as well as our terms and conditions.

Testimonials

  • I sent an email to Joe at GadgetGenie thinking it was a long shot but I was desperate and was at my final & last option. My iPhone 6+ went in water for about 30 seconds. I took it to a local phone shop and was told it wasn't the battery or the screen that was damaged but that it was internal parts and they didn't do that kind of work. I called AT&T & AppleCare after realizing none of my nearly 12,000 pictures & videos did not back up to iCloud and was told by both there was nothing they could do for me. I have documented my daughters life since birth with that phone and being the picture freak I am you can imagine how sick to my stomach I have been since this happened. Joe immediately responded to my messages and updated me as soon as he received my phone I had overnighted there. All within the same day I received a text saying he had recovered them all! I have no words to express how happy I am & truly thankful!!! Thank you thank you thank you!!!! I 100% recommend anyone with phone troubles to contact these guys!

    – Liz C, Chicago, IL.

  • I have a Samsung Galaxy S4 that started having the common endless reboot loop problem. This is a tricky problem requiring micro-soldering and a new power button on the phone. I called Payless repairs in Bellevue and they were honest enough to tell me that they did not do micro-soldering and referred me to where they send out phones for these types of delicate repairs. I called Joe at GadgetGenie and he gave me an outstanding price to fix not only my S4, but also two older S2's that were all suffering from the same issue. I sent the phones to Joe by FedEx on a Thursday afternoon. He fixed them all the next day by about 1 pm, called me to let me know they were done, we processed the payment by PayPal in real-time, and he shipped them back out to me the same day. I received the phones on Saturday all working again. It's been about two weeks now and no issues with the S4, and the S2's (which I will use a music players and for simple apps) are all working great. It's not easy to find someone you can trust and who delivers such fast service, and communicates clearly along the way. Joe did all of that perfectly. Will use his service again in the future and highly recommend you do too.

    – D S, Sammamish, WA.