Terms & Conditions

Terms & Conditions

This website is operated by Gadget Genie, any reference to “us”, “we”, and “our” refer to Gadget Genie. Gadget Genie allows use of this website for information, including products, tools, services, repair shops, and blogs to you. By requesting our services or purchasing our products, you are bound by all terms & conditions that are currently standing. All those who are currently using our service will be updated to any changes of our terms and conditions. The terms & conditions presently here apply to all site users, including users, browsers, vendors, customers, merchants, and content contributors.

Warranty

You recognize that Gadget Genie is an independent, third party repair company not affiliated with the original manufacturer of your device. Repairs done through Gadget Genie may void the current warranty with the manufacturer and will make the device no longer eligible for repair with said manufacturer. Gadget Genie is not responsible for any voided warranties after having our service provided.

Gadget Genie offers a lifetime warranty on all repairs services except data recovery, water damage recovery, and physical damage repairs. All repairs serviced through Gadget Genie will be given a lifetime warranty for the repair provided. Any damages received after the device is shipped from Gadget Genie will not be under warranty and will not be serviced unless you wish to proceed with the repair after being contacted.
If a software repair is done with Gadget Genie, the warranty is voided if the software is updated to a different OS.

Liability

Repair of this device, as specified, is your required repair to make your device fully functional. Gadget Genie is not liable for any damages from us having the device, including but not limited to, data loss, revenue loss, downtime, property damage, or any personal damage. When the device is sent to us, you accept all responsibility for your personal affairs that will be changed from your device being shipped to us. Gadget Genie is not liable for any damages whatsoever that arise from us repairing the device.

Delivery

Gadget Genie will send your device as soon as possible after testing and ensuring your repair is complete. We will update you with any information regarding the time you will receive the item, but there is no guarantee it will arrive at the specified time. We are not responsible for any damage that comes from shipping the device back to the owner.

Payment Responsibility

Gadget Genie requires payment after the repair has been completed and before shipping the device back to the owner. You alone are responsible for paying for the repair and payment will be required within 14 days of the repair. If the payment is not made within the 14-day period, your device will become forfeit and become property of Gadget Genie.

Water Damage

Any device that is received by Gadget Genie will be evaluated before the repair to make sure your device is completely functional. Unless your device is sent in for water damage recovery, we will contact you regarding the indication of water damage. Repairs done on a device with water damage will not be given warranty.

Stolen Goods

Any items received by Gadget Genie that are marked lost or stolen will not be accepted and will be returned to the sender.

No Fix, No Fee Policy

All devices sent in for repair will be processed as though they want to be fixed. After the evaluation, we will quote you a price to repair, if you chose not to proceed with the repair, we will ship the item back to you at no cost.

Refunds & Returns

Gadget Genie does not issue refunds for any repairs serviced at our repair location, but all repairs that are done within Gadget Genie, have lifetime protection warranty against defects.

Any products that are purchased through Gadget Genie can be returned for a full refund or exchange within 30 days with proof of purchase. Product(s) must be in unused, unopened and resalable condition.

We recommend contacting us directly for assistance if you experience any issues with any of our repairs or products.

Please note: This policy covers all non-defective return requests made on purchases from GadgetGenie.com. Defective products are covered under a separate ‘Warranty Policy’.

Contact us

If you have any questions about our Refunds & Returns Policy, please contact us:

GadgetGenie.com, LLC
31007 Pacific Hwy S, Ste C
Federal Way, WA 98003

• By phone number: 888.570.1443
• By email: RMA@gadgetgenie.com
• By visiting this page on our website: https://www.gadgetgenie.com/contact-us/

Testimonials

  • I sent an email to Joe at GadgetGenie thinking it was a long shot but I was desperate and was at my final & last option. My iPhone 6+ went in water for about 30 seconds. I took it to a local phone shop and was told it wasn't the battery or the screen that was damaged but that it was internal parts and they didn't do that kind of work. I called AT&T & AppleCare after realizing none of my nearly 12,000 pictures & videos did not back up to iCloud and was told by both there was nothing they could do for me. I have documented my daughters life since birth with that phone and being the picture freak I am you can imagine how sick to my stomach I have been since this happened. Joe immediately responded to my messages and updated me as soon as he received my phone I had overnighted there. All within the same day I received a text saying he had recovered them all! I have no words to express how happy I am & truly thankful!!! Thank you thank you thank you!!!! I 100% recommend anyone with phone troubles to contact these guys!

    – Liz C, Chicago, IL.

  • I have a Samsung Galaxy S4 that started having the common endless reboot loop problem. This is a tricky problem requiring micro-soldering and a new power button on the phone. I called Payless repairs in Bellevue and they were honest enough to tell me that they did not do micro-soldering and referred me to where they send out phones for these types of delicate repairs. I called Joe at GadgetGenie and he gave me an outstanding price to fix not only my S4, but also two older S2's that were all suffering from the same issue. I sent the phones to Joe by FedEx on a Thursday afternoon. He fixed them all the next day by about 1 pm, called me to let me know they were done, we processed the payment by PayPal in real-time, and he shipped them back out to me the same day. I received the phones on Saturday all working again. It's been about two weeks now and no issues with the S4, and the S2's (which I will use a music players and for simple apps) are all working great. It's not easy to find someone you can trust and who delivers such fast service, and communicates clearly along the way. Joe did all of that perfectly. Will use his service again in the future and highly recommend you do too.

    – D S, Sammamish, WA.